FAQ

If you have any questions, comments or require general information please email us using editor@royalnavymail.mod.uk

Q. How can payment be made for Subscriptions?

A. Payment can be made by Credit and Debit cards either through the website or by speaking to the team on 023 9254 7118 or you can pay by cheque making it payable to: HMG 1800 and send it to; Navy News, NCHQ, MP 1.4, HMS Excellent, Whale Island, Portsmouth, Hampshire, PO2 8BY.

Is the digital version of Navy News free from the website?

A. The digital version is still free and can be found at https://www.royalnavy.mod.uk/news-and-latest-activity/navy-news/archive/ and as far as we are aware will now work on any platform. If you go to the drop down and filter by the year and click on the year you want to look at and all of the editions for that year will be displayed.

As you look back through the Archives, you will find gaps as these editions have still to be scanned. If there is an image of the front page, it has been scanned and is available online. The digital version will not go online until the end of the month of issue.

Q. Why can I not get into the store/shop?

A. Please make sure that you have entered the correct information, filling the required fields and allowing time for the order to process after pressing the continue buttons.

Q. How do I change my address?

A. If you would like to change your address then log in to your account and navigate to address in the left hand navigation. Once there you can click to edit either your billing or shipping address

Q. How can I refresh/change my password?

A. Just click on the lost your password link and follow the instructions, making sure that the email address you use is accessible to you. A new password will be sent to you.